Please feel free to text if you are unable to find the answers to your questions below.
Frequently asked questions
How do I book an appointment?
Please click on the SERVICES button to book your appointment. You can choose the service(s) you wish to book from the available dates and times listed.
Why do I have to enter in my credit card information?
When booking your service, you have to leave your CC in the instance of a no show or cancellation inside the 24 hour window. The full service amount is charged for missing an appointment.
What is Gua Sha?
Gua Sha is from Traditional Chinese Medicine. It is when a smooth or textured stone board is used to massage the face. This helps to open up the energy channels (meridians) in the neck and head, as well as move lymphatic fluid, circulate the blood, smooth and massage the muscles of the face, and create a sense of well being. The thing that's wonderful about this modality is that you can also do it at home!
What is Ayurveda?
Ayurveda is the science of life! It is the sister science to yoga and addresses lifestyle and routine. Both daily routine and seasonal routine. We are all made up of the five elements; ether, air, fire, water, and earth; in different combinations. Ether and Air = Vata dosha; Fire and Water = Pitta dosha; Water and Earth = Kapha dosha. Depending on your particular constitution and what may feel out of balance for you, Ayurvedic bodywork can help bring you back into balance. Like = Like and Opposites Balance. If you're feeling cold and drink a cold beverage, you'll continue to remain cold. Conversely, if you feel cold and drink a warm beverage, you'll begin to warm up.
Will I be charged if I cancel an appointment?
You can cancel an appoinment without being charged up to 24 hours before the time of the service.
Do you have a cancellation policy?
Yes! I request that you give a minimum of 24 hour notice to cancel. Otherwise you will be charged the full amount of the service.
Why does no one answer the phone number when I call?
The phone number for Body Zen is a Google voice number that does not ring on my phone. I am a one woman operation and am unable to talk on the phone while offering skin and body care services. I will definitely get your voicemail and any texts that you send to 413-341-1127. I answer text messages fairly quickly if it is a day that I am working.